Raildiary combines industry expertise with innovative solutions to provide a market-leading cloud based platform for the collation and analysis of site data. Using the Raildiary system our clients and users are able to transform their productivity, doing in seconds what currently takes hours, days and weeks.
We remove the communication lag between site and office giving front-line staff the tools they need to deliver projects safely, on time and under budget whilst maintaining a healthy work-life balance.
Collecting and analysing long-term project data, we give office-based teams the ability to better plan, estimate and deliver ambitious schemes.
We aim to achieve the above by implementing a quality management system (QMS) that complies with the international standard, ISO 9001:2015.
We also commit to monitoring the effectiveness of our quality system and acting with integrity, continually improving our operations and meeting the requirements of our clients as we meet our legal, regulatory and any other applicable obligations.The scope of our QMS is “Software as a Service subscription, training, support, development and all related professional services for the capture and analysis of site data.”
All personnel within the company are responsible for the quality of their work. We provide training and support and have established systems to assist all personnel to achieve the standards required. While we endeavour to consistently meet and exceed our clients’ expectations, we have to recognise that we may not always achieve these standards. If a client complains, we are committed to investigating the complaint and will do our best to rectify the situation and to learn from it. We aim for our clients to become active advocates for our business.
The policy, organisation and procedures necessary to achieve the requirements are described in our QMS. Quality objectives of the company are agreed annually at management review meetings and reviewed regularly for effectiveness. At these meetings, we ensure that this policy and the quality objectives remain compatible with the strategic direction, the purpose and context of our organisation.
Our Quality Manager is responsible for monitoring the quality system and reports regularly to the Board of Directors on the system's implementation, status and effectiveness.