Raildiary is the market leading site reporting software revolutionising the way that the construction and engineering industry capture, report and analyse structured commercial data. We are revolutionising how work is delivered and reported on with major clients across the UK and plans for international growth. Based in the heart of Manchester we provide an exciting, fun environment with a private office and plenty of informal co-working space for collaboration. We are now accelerating our growth to provide a global solution for the capture and analysis of construction data.
Someone to help us maximise the effectiveness of our brilliant product. Our account management team onboard clients and support their growing needs however we need product experts and champions to drive customer success. This is where you’ll come in! Communicating with our users on a daily basis through our integrated support ticketing system, email and phone, you’ll be answering simple queries, walking Users through more complex workflows and diagnosing bugs.
This job is varied and will provide as much responsibility and autonomy as you want. A typical day may find you helping our engineering team recreate bugs and confirm resolution, recording short instruction videos to help Users get the most from our platform, before joining a QBR to ensure clients are maximising their return on investment.
💰 Competitive salary starting at £25,000
🤩 Opportunities to upskill yourself with £1,500 dedicated training allowance
🏖️ 20 days annual leave + all public bank holidays
👏 A collaborative, creative and inspiring working environment
🙂 Opportunity for hybrid, remote working and flexible working hours
🏢 Premium office facilities within a vibrant and engaged digital community, with free tea, coffee, fruit and drinks, access to meditation wellbeing rooms, yoga sessions and other community events.
🤑 Potential equity share opportunities
At Raildiary, we are looking for like-minded individuals who want to positively disrupt and make an impact on an entire industry.
We are a fast-paced team with infinite opportunities for professional career growth, and we are constantly striving to revolutionize data capture in the construction industry.
Join us on our mission to accelerate sustainable construction through the consistent capture and analysis of site data here!